Creation Technologies Receives Top Honors at the 2004 Service Excellence Awards

February 24, 2004

Participating EMS companies’ customers rated each company on a scale of 1 (poor) to 5 (superior) in five service categories:

  • Dependability/timely delivery;
  • Manufacturing quality;
  • Responsiveness to requests and changes;
  • Technology; and
  • Value for the price.

Overall winners in the EMS category were Plexus Corp. (Neenah, WI) in the largecompany category (revenues over $500 million); Sparton Electronics (Jackson, MI) in the medium-company category (revenues between $100 and $500 million); and Masstech EMS (Woburn, MA) in the small-company category (revenues less than $100 million).

Circuits Assembly also gave awards to the small and medium EMS companies with the highest scores in each of the five individual service categories.

In the medium-company category, Creation Technologies (Burnaby, Canada) had the highest scores for dependability/timely delivery, manufacturing quality, responsiveness and technology, while Reptron Manufacturing Services (Tampa, FL) won in the value category.

In the small-company category, Key Electronics (New Albany, IN) won for dependability/timely delivery and tied with Able Electronics (Hayward, CA) for responsiveness. Able Electronics also tied for the manufacturing quality award with Nu Visions Manufacturing LLC (Springfield, MA). Nu Visions Manufacturing won the value award and tied with Elcoteq—Dallas NPI (Dallas, TX) in the technology category.

For the equipment, materials and software suppliers awards, companies were rated on a scale of 1 (poor) to 5 (superior) in five service categories: dependability; ease of use; responsiveness; technology; and value for price. Aegis Industrial Software Corp. (Horsham, PA) received top honors in the manufacturing software category, and Agile Software Corp. (San Jose, CA) won the supply chain management software category.

Electronics assembly equipment award winners were: Asymtek (Carlsbad, CA) for dispensing; Assembléon (Eindhoven, The Netherlands) for pick-and-place; Petroferm Inc. (Fernandina Beach, FL) for cleaning; DEK (Flemington, NJ) for screen printing; and FEINFOCUS USA (Stamford, CT) for test and inspection. EFD Inc. (Lincoln, RI) won the electronics assembly materials suppliers award in the solder paste category.

A donation of $5,000 was made on the participants’ behalf to the Surface Mount Technology Association’s (SMTA, Minneapolis, MN) Charles Hutchins Educational Grant. Part of each participant’s entry fee was included in the donation.

This is the twelfth year for the awards program sponsored by Circuits Assembly.

Creation ( provides total product lifecycle solutions including turnkey design, rapid prototyping, manufacturing and fulfillment to its customers around the world. Since 1991, Creation has been focused on making it easy for OEMs to ‘say yes’ to their customers. The company of approximately 3,000 people operates nine manufacturing locations, two design centers and a rapid prototyping center in the USA, Canada, Mexico and China. Its OEM customers are in the Industrial & Instrumentation, Medical, Communications, Transportation, Aerospace, Defense & Security, and Energy & Environmental markets.

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