5 Essentials to Deliver (Multi-Year) Award-Winning Customer Experience

creation-technologies-mississauga-project-team
Team CFT-D in Mississauga

There is an old saying in business that the customer always comes first.

I disagree!

Why? The saying is incomplete.

I believe in any business relationship, the best results occur when the customer always comes first….and the provider is purpose-built to deliver.

In seven years as a Customer-Focused Team Leader (CFTL) for Creation Technologies in our Mississauga business unit, I have learned that the key to delivering great customer service is having a great team that’s intentionally built to understand and deliver what our customers need.

If it weren’t for the amazing people I go into work with every single day, I wouldn’t have any customers!

Like everyone at Creation, I was extremely proud when it was announced that our company was the recipient, for the second year in a row, of the Circuits Assembly’s Service Excellence Award for ‘Highest Overall Customer Rating’. This award is based solely on third-party feedback direct from the customers of all participating EMS companies.

Winning the Highest Overall Customer Rating award in back-to-back years says two things to me:

• Creation Technologies has been able to deliver a consistently great customer experience.
• Our business model is the right one to deliver great products and solutions while providing exceptional service.

Anyone who’s worked in the EMS industry knows that staying consistent and credible with customers is not easy. It is something that takes a team effort and requires a lot of flexibility.

Before I wrote this post, I asked my Customer-Focused team for their thoughts on how Creation works with our customers to make them successful. Here’s what we came up with.

5 Essentials for a Great EMS Customer Experience

 

1. Be Available

Our Customer-Focused Team’s goal is to build genuine relationships with our customers – business relationships and personal relationships. Creation’s model is designed so that we act as an extension of our customers’ teams. We want customers to know they can pick up the phone any time, that communication isn’t limited to task-oriented emails, that we want to talk to them!

Sometimes we even call just to say hi!

2. Be Understanding

When we’re working with a customer, we want to make sure that we have a clear understanding of their needs. The best way to do that is to talk to their team regularly to find out what their priorities are, and how we can help adjust what we’re doing to make the right things happen.

We know that their customers’ needs are changing all the time, too.

3. Be Responsive

I’ve heard from my customers many times that some prior EMS providers struggled to get back to them in a timely manner, even for the simplest questions.

When a customer comes to our team with a question, we may not have an answer right away, but I guarantee we will immediately acknowledge their concern and let them know we are working on it. Our customers tell us in our weekly meetings that they appreciate that responsiveness.

4. Be Dependable

Holding ourselves accountable means that we can follow through on commitments. Open communication within our team is crucial. When we’re all on the same page, we can work together to make sure that what needs to get done, gets done.

5. Be Proactive

This one is near and dear to my heart as a team leader. When we’re adding to our team, I look for people that want to go that extra mile. For our customers, this delivers that relationship and service that goes ‘above and beyond’. For our Creation team, this means an environment that helps us all succeed in our roles and delivers the personal satisfaction that’s essential for long-term retention and success.

Just like the Pursuit of Excellence in Continuous Improvement, Creation Technologies will always work on finding new ways to provide a great customer experience.

But I’m very proud to be part of a company that has a track record of award-winning customer satisfaction.

And I also happen to believe I have the best customers and Customer-Focused Team at Creation, even though I know every Customer-Focused Team Leader feels the same way…

 

CFTD
Team CFT-D in Mississauga during Halloween 2015

 

 

Building Communities: Creation’s Milwaukee and Chicago Locations Recognized by Goodwill Industries

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From left to right: Chuck Stadler (Senior VP and COO, Goodwill Industries of Southeastern Wisconsin), Heather Ohlinger (People & Culture Leader – US, Creation Technologies), Monica Hinek (People & Culture Leader – Milwaukee, Creation Technologies), Gloria Grampo (People & Culture Leader – Chicago, Creation Technologies), and Donald Driver (Goodwill Industries Ambassador, former NFL player with the Green Bay Packers)

 

Empowering people and communities through employment has long been the mission for Goodwill Industries of Southeastern Wisconsin. For nearly a century, the non-profit organization has helped people with disabilities and disadvantages find paths to long-lasting, meaningful careers through education, training and job seeking services.

Recently, Creation’s Chicago and Milwaukee business units were jointly honored by Goodwill Industries of Southeastern Wisconsin as their 2015 Power Partner. This week, the award was announced in a Goodwill Industries ad in the Chicago Tribune and the Milwaukee Business Journal.

Heather Ohlinger and Gloria Grampo, part of Creation’s People & Culture (HR) team and based out of Milwaukee and Chicago respectively, are involved with the Goodwill program on a regular basis.  I had the chance to talk to them about what this means to Creation.

“We are so proud to receive this prestigious award and to be associated with an organization like Goodwill,” said Heather, who is Creation’s People & Culture Leader – U.S. “Focus on relationships and our communities is core to Creation. Being able to partner with Goodwill Industries of Southeastern Wisconsin has enabled us to further our community initiatives and connect with some pretty incredible people.”

The award recognizes companies in the Midwestern United States that demonstrate the highest level of corporate social responsibility, and commitment to the Goodwill mission by providing substantial, ongoing work opportunities for people with disabilities and disadvantages.  Past recipients of the award include the Milwaukee Public Schools, Cree Inc., MillerCoors, and Northwestern Mutual, so we’re in some great company.

In 2015, Creation used TalentBridge, a Goodwill Industries company that helped us recruit and hire. Through the service, Creation was able to add new people to the team who bring the right skills and enthusiasm to our Milwaukee and Chicago business units.

“We have seen so many people from the Goodwill program excel and continue to learn and contribute daily.” said Gloria, Creation’s People & Culture Leader in Chicago. “Creating jobs and providing training for everybody has been our greatest investment.”

 

Here is the advertisement

Business Journal Power Partners Ad 2015_Creation Tech

Making a Difference: Opportunity of a Lifetime in Swaziland

As I reflect on the promise of 2014, I would like to share with you my story of what was an opportunity of a lifetime for me.

About this time last year, I’d just returned from a trip to Swaziland.

For anyone not familiar with the country, Swaziland is a land-locked kingdom in Africa, bordered by South Africa and Mozambique. Swaziland has a population of about 1 million people, and the average lifespan of a Swazi is 48 years.

Yes, 48 years. (Just a few years ago, this was even lower at just over 30 years).

Swaziland has the highest HIV/AIDS infection rate in the world at about 27%. As a result, there are over 100,000 orphaned and vulnerable children who have been left to fend for themselves.

So what was I doing there?

Facilitating Crucial Conversations in Swaziland

I was in Swaziland because I’d been invited to facilitate VitalSmarts’ Crucial Conversations training to leaders in a town called Bulembu.

Bulembu is an abandoned mining town that was purchased by three entrepreneurs with the vision of creating an orphanage using existing infrastructure. The vision for Bulembu is to create a self-sustaining community that can support up to 2,000 orphans (currently at about 500).

A view of the many ex-miner homes that are being renovated into homes for children
A view of the many ex-miner homes that are being renovated into homes for children
This view shows Bulembu from the opposite direction (top row of homes)
This view shows Bulembu from the opposite direction (top row of homes)

The team at Creation Technologies has been supporting Bulembu for the last 6 years as the global focus of our Making a Difference initiative.

As a certified VitalSmarts trainer, I had the opportunity to share a cornerstone of Creation’s Leadership Development training with the great team in Bulembu.

For 2 days, I lead a Crucial Conversations training session with leaders from the childcare group, some of the commercial endeavours, and teachers from the school. Many of these people were volunteers committed to improving their skills.

As usual with Crucial Conversations training, there was a high level of engagement and we had particularly animated discussion around culture.

Most significant for me in this session was how evident it became that the objective of ‘Getting Unstuck’ is really a universal one.

Happy successful participants after two long days
Happy successful participants after two long days

A Success Story, How Bulembu Has Succeeded in ‘Getting Unstuck’

The Kids

The two days of training flew by and I was able to get some time with the Bulembu children as well, ranging in age from newborn to 22 years old. What an amazing experience.

The children are a pleasure to be with. They are happy and excited to engage with visitors.

When children are first adopted into the orphanage they stay for several months in a Welcome Center where they learn skills that will help them integrate into the community.

Before Bulembu, many children have never seen toilets or showers or eaten with a knife and fork. They have just been surviving. The Welcome Center helps prepare them for their new life.

When the children are 4 years of age and older, they are moved into small houses (which are actually renovated miner’s homes). There they live with their new family: five or six other children and a house mother or “auntie”.

Five young boys in their home on the hill
Five young boys in their home on the hill
Some movie time for young students
Some movie time for young students

Just like in many families, the Bulembu kids are expected to take on certain responsibilities such as washing their own clothes, (which they do in buckets and then hang out on a line to dry), taking their turns cleaning up after meals, washing floors in the dining hall, and getting their homework done.

The Town

A key component of the revitalization of Bulembu is building up commercial businesses that will be able to support the community long-term.

For example, there’s a water-bottling business that supplies a number of local communities with bottled water.

There’s a saw mill that processes the many trees that are in the surrounding hills.
The saw mill that processes the many trees that are in the surrounding hills.

There’s a saw mill that processes the many trees that are in the surrounding hills.

A dairy and a bakery supply goods that are mostly used for feeding the children, but will hopefully be able to provide enough products to sell into other communities.

A recent addition is a Conference Center (where we conducted the Crucial Conversations session), complete with a training kitchen that, as part of the Bulembu Vocational Training Centre, will give vocational skills to students after high school. The Conference Center complements the existing Lodge that is open to the public.

How Will You Make a Difference in 2014?

Like I said off the top, visiting Bulembu was an opportunity of a lifetime for me.

I would like to thank The Bulembu Foundation for inviting me, Creation Technologies for supporting my trip, VitalSmarts’ Influencer Institute for providing the Participants Kits at no cost, and the Crucial Conversations participants who gave their time and attention to learn new skills.

It was incredible to get to meet the kids, see firsthand the tremendous things that the people are doing to rebuild a community, and lend a hand by sharing some of my own skills.

What can you do to help Make a Difference in 2014?

We’ve Got Skills | Creation Lexington Skills Competition

5S Team Competition
5S Team Skills Competition

It all began one day when Mark Shirley, a Quality Engineer here in Creation – Lexington, was researching an IPC Conference.

On the IPC website, Mark noticed some information about a recent soldering competition, where 22 competitors from 15 companies were tasked with building a functional electronics assembly within a half hour. The winner was crowned the Best Hand-Soldering Technician in the Midwest.

Intrigued by this event, Mark thought we should give our own Creation team members a similar opportunity to showcase their talents. And he knew he’d need some help to make it happen.

I was excited when I heard about the idea since it had great team-building potential, and I was happy to be part of the steering team. So were others from Quality, Operations and Continuous Improvement, along with Marketing’s Jennifer Marsh, (who’s also my silent partner in writing this post).

After a few brainstorming sessions, our little competition quickly expanded to include events in soldering, build, visual inspection, 5S and SMT set-up.

With a little marketing, sweet talk, and a lunchtime recruiting session, it was amazing to get over 50 contestants signed up to compete in the two-day event!

On August 1st and 2nd, Creation Lexington hosted its first annual Creation Skills Competition.

Competition Day

On competition day the atmosphere was intense. It was great listening to the rousing cheers as teams sent competitors off to battle. The fun was infectious.

An electronic leaderboard became the center of attention for watching the standings in each event. We also kept up a colorful, running e-mail commentary to keep the excitement building.

I was so excited to see such team building and spirit. Even people who weren’t competing couldn’t help but be pulled into the excitement of the competition.

It was a great couple of days.

SMT Line Set-Up Skills Competition
Patrick Goodlett concentrating during the SMT Line Set-Up Skills Competition
SMT Line Set-up
Patrick Goodlett and Will Reiling working together to achieve a great SMT Line Set-Up time
Visual Inspection Skills Competition
Isela Villalobos showing off her Visual Inspection skills
Build Skills Competition
Isela Villalobos focused on getting it ‘just right’ in the Build Skills Competition

The Finale

To celebrate, we held our first Creation Skills Competition Awards Ceremony the week following the competition.

I had so much fun announcing everyone’s names as they came up to receive their certificates of participation. It was a parade of champions!

And what a treat to see the pride on our event winners faces as they received their gold, silver and bronze medals. Everyone showed off their medal to a tremendous round of applause from the business unit.

5S Team Skills Competition Winners
Fun at the Awards Ceremony: Macie White, Ashley Nelson and Shannon Pritchett with their medals

Congratulations to all of our winners:

Hand Soldering
Julian Castillo – 1st Place
Houston Green – 2nd Place
Jason Castillo – 3rd Place

Build
Christi Carreon– 1st Place
Scarlett Christopher– 2nd Place
Houston Green– 3rd Place

5S Team Competition
Brandon Thompson & Brent Mathes – 1st Place
Macie White & Ashley Nelson – 2nd Place
Shannon Pritchett & Patricia Daugherty – 3rd Place

Visual Inspection
Ruth Gaudinier – 1st Place
Isela Villalobos – 2nd Place
Patricia Daugherty – 3rd Place


SMT Set-Up Team Competition

Orlando Miles & Chris Riggs – 1st Place
Patrick Goodlett and Will Reiling – 2nd Place

See You Next Year

The competition was a huge success overall. I got the chance to talk to all the competitors, and everyone said how much fun they’d had.

Patricia Daugherty
“It was fun. I had a blast! Competing against my friends was my favorite part. It was nice to see the new Creation people do so well.”
~Patricia Daugherty, SMT inspector: 5S and Visual Inspection Competitor
Macie White
It was exhilarating. I wanted to win! Everything about it was awesome and the awards ceremony made me feel important.”
~Macie White, Finance: 5S Competitor

 

Since we’re definitely planning to host this event again next year, stay tuned to find out who is the ‘Best of the Best’ in 2013!

Team-Building & Healthy Competition

Healthy competition, like in this event, can boost productivity, morale and lead to personal and professional growth. Our Creation Skills Competition provided a showcase for our talent, creating enthusiasm and team spirit.

Does your company host team-building events? Have you had success with similar competitions?

Start Setting Goals. Change Your Life.

Setting Goals: What are yours?
Setting Goals: What are yours?

Setting Goals May Be More Important Than You Think

My Granny recently celebrated her 96th birthday. She lives very far away from me, in a small town in Ontario, Canada, where she is well cared for by the wonderful staff of an assisted living home.

Her life is busy, but on her birthday she always makes time to chat.

This year, we had a long conversation with many questions about my work—my new team and Creation’s business—and life in general. She is always curious, eager to learn, and happy to hear about what the ’young folks’ are into these days.

As for her, well, when we spoke, she had just finished preparing the facility flower beds for planting, helped identify a fungus that only grows in poor soil, and is excitedly organizing a new music therapy program. And did I mention she regularly entertains her fellow residents by playing piano?

After listening to her talk about her busy schedule and many commitments, I was struck by how much we are alike. It’s not just our love of math, financial markets and getting into trouble.

We are alike because we both see goals as an important part of life.

Before our call I’d heard about a study published by Rush University Medical Center that found fewer ‘plaques and tangles’ in the brains of those with purpose in life – ‘plaques and tangles’ are thought to be a primary cause of dementia, a growing concern in today’s society.

We’ve heard for years that staying active and engaged can increase your life expectancy. Can combatting dementia be as simple as setting goals? That certainly seems the case for Granny. Her energy is remarkable and her ‘marbles’ seem fully intact (so far, she reminds me!)

Be SMART

Setting goals is an art as much as a science.

While we have learned that goals must be SMART (Specific, Measurable, Achievable, Relevant and Timely), they also must engage and challenge in a way that our daily work may not.

Setting goals for oneself should be straightforward if not easy: complete a course, run 20km per week or build a new Excel model.

Goal setting is best when it is collaborative; goal achievement comes only with the support—and sometimes the pressure—of a team.

As a new Leader at Creation, I have started slowly in setting goals with my team. A slow start allows me the opportunity to observe existing practices and identify what works well, and where we can improve. We are starting modestly – but with impact – by addressing our approach to customer service and quote process efficiency.

Our next step – which I am really looking forward to – is identifying our new longer-term strategy and building a set of goals that will help keep us on track. Our team is “SMART” and I am confident that the right goals will provide a great foundation for us to best support Creation.

Shout Out to Granny

As for Granny, I could not be happier to have her in my life. Her energy, tenacity and honesty have always inspired me. She has been a lifelong teacher and has (hopefully!) helped make me a better leader, teammate and person.

How have the goals you’ve set for yourself influenced your life? How have other people inspired you to follow through?

Team Building Tips for Success

Earlier I wrote about our experience with Corporate Champions Vancouver and how it’s helped us to become better teammates at work. Click to read We Are The Champions! A Teamwork Success Story.

I thought I’d share some more specific ideas about factors to consider when embarking on your own team challenges.

Creation
C-R-E-A-T-I-O-N-!
C-R-E-A-T-I-O-N-! The Outline.
C-R-E-A-T-I-O-N-! (Can you see it yet?)
C-R-E-A-T-I-O-N-!  Here We Are!
C-R-E-A-T-I-O-N-! Here We Are!

In The Beginning: Team Success Tips from Year 1

In our first year, we had decent participation, some good teambuilding, and some great times together. My recommendations for when you’re starting out are…

1. Practice, Practice, Practice!!

We should have practiced more as a team.

It wasn’t so much that we needed to have practiced more to win (although that’s true too), it’s more that additional practice would have brought us closer together, forming new bonds as teammates and enabling us to identify more as a unit.

2. Consider Lifestyle

We should have thought more carefully about the events we chose.

We were so excited to get going with the program that we didn’t really weigh all our options. It sounds obvious, but if one of your goals is participation, it’s so important to consider your people and the multiple facets of their lives outside work.

The way Corporate Champions is set up, there are opportunities to enter your company teams in a number of different sporting activities – basketball, soccer, volleyball, etc.

When we made our selections, we were thinking about participation in the sense that we tried to pick the sports that the majority of people would enjoy, and where as many people as possible could participate.

What we also should have considered are factors, like:

  • The venues available to us to practice each sport
  • The times of day the events would take place
  • The days of the week the events would take place

As we discovered, these ‘lifestyle’ factors have great impact on participation levels.

Examples of some important questions to ask yourselves as part of an organizing team:

  • How many of your people have kids?
  • Do they need to be picked up after school, and do they have weekend commitments that involve their parents?
Creation Sports
Creation BC Soccer, Table Tennis and Volleyball teams hard at work.

Rolling Right Along: Team Success Tips from Year 2

In our second year, more people signed up and we saw even better teambuilding, even amongst people who don’t usually work together. The additional people enrolled and the familiarity with the events added a level of comfort and engagement that made this possible. And we definitely had fun. All I really have to say about keeping things going is that you should…

1. Practice, Practice, Practice!See the tip from Year 1 above… We still needed to practice some more!

Coming Together: Team Success Tips from Year 3

It’s June 2012 and we’ve just wrapped up our third year…our most successful year so far.

The number of participants doubled from last year. For some newcomers, this was their first time participating in any Creation event!

Part of the kudos has to go to CCV for including new sports like badminton and table tennis in their selection, increasing the variety of interests represented. But we’d learned from our first two years. Here are the lessons we learned:

1. Encourage LeadershipThis year we established team captains for each of our different sports. Our captains took on the responsibility of scheduling practices and motivating their teams.

2. Be Accomodating

We tried as best we could to be considerate of people’s personal schedules, with some practices during business hours and some after. We were also proactive in helping people remember to coordinate activities – we sent out emails and put up posters detailing events and timetables.

Creation Corporate Champions
We Are Creation Technologies!

3. Unite Under One Banner!

There’s a reason that the team uniform and brand indentity figures prominently in sports psychology. It’s an important element in forming team cohesion.

We ordered team jerseys with our company logo.

We decided on a theme – to be the best we can be, while having fun!

As a team, it’s very powerful when you can rally behind one common goal, and know that your teammates will be there to support you.

What have been your best experiences competing together as part of a team? What did you learn, or how were you changed afterward?

We Are The Champions! A Teamwork Success Story

We Are The Champions
Champions at Last! The Creation—BC Ping Pong Team celebrating their victory

As a company Creation has always believed in the importance of both engagement and teamwork, and know that there’s a big connection between the two.

As part of the People & Culture team, I’m always looking for ways to get people to feel connected to Creation, to each other, to our performance results, and so on. We need to know, is our philosophy of “work hard, play hard” alive and vibrant?

A few years back, I got a call from Corporate Champions Vancouver. At the time, we were looking for creative ways to enhance our Wellness program in BC…and still are, by the way, if anyone has any good ideas!

They’re a company that, (from their website):

“…hosts sporting events and tournaments that focus on team building and employee engagement while providing opportunities to connect and network. Our mandate is to help organizations big and small benefit from the power of sport.”

Sounds great, right?

I really liked Corporate Champions’ mandate to get companies to realize how they can benefit from the power of sport – something that can often be overlooked in a corporate setting. This program looked like it could fulfill our needs on a number of levels – health and wellness, engagement and teamwork.

Another big draw was that I got the call shortly after the exhilarating Winter Olympics in Vancouver. Like so many people, I’d been inspired by watching the athletes and their determination and ability. The thought of taking home a “gold medal” was too tempting to resist!

We decided to take the plunge. We entered into the Corporate Champions Vancouver Summer Games, a tournament that today has 35 companies and over 1,300 participants competing.

 

Creation Technologies & Corporate Champions Vancouver Summer Games 2012

The program has really enabled us to come together as a team, helping us build trust, forge stronger relationships, and form cohesive teams.

This was our third year participating in the Games, and it’s been our best year yet. The events just wrapped up last weekend, and we’re really proud of our accomplishments.

We achieved competitive success, placing in the top 3 teams in 3 of the sports we joined.

More importantly, we also achieved pride in ourselves and teambuilding success.

Being Good Sports
Being Good Sports: One of our Creation—BC soccer teams hard at play

It’s been great seeing people come to work wearing their medals, or seeing them hanging proudly at their workstations. I’ve loved listening to everyone share their stories and hear what a great time people had at the games this year.

Returning to the question of whether our “work hard, play hard” mindset is alive and vibrant, the answer’s yes!

We’re really looking forward to next year! Maybe we should start practicing now…


Are you in a leadership role, looking for ways to engage your people?

Or are you part of a team, and looking for ways to build relationships to make it stronger?

Or maybe you just want to have some fun at work!

Here are some things to think about as you consider team challenge activities.

 

Tip #1: Tie the events into your day-to-day programs and initiatives.

Whether it be wellness, health & safety or teambuilding activities, use programs you already have in place as the foundation for a team challenge. Build on the initial theme as a motivator, and tie in the competitive aspect.

Tip #2: Ask the experts.

There’s no need to reinvent the wheel when it comes to team challenges.

Consider partnering with a company like Corporate Champion Vancouver or any organization that has a simple approach to building a team. Their core expertise is in developing programs and events that provide a positive experience, and most often these organizations have optimized a model that works for a broad number of people.

Partnering externally also provides your people an opportunity to network and interact with others outside the organization, which can be a great learning experience and a way to make new friends.

Tip #3: Get aligned.

Like with any new program, you’ll want to evaluate how impactful it will be for your team, whether you have the budget, and one of the biggest questions – will people actually participate?

Pat On The Back
Pat On The Back: Members of our Creation—BC Bowling Team prepping for the next round!

Just make sure that the activities and any partner organizations align with your company’s culture, and that the environment is always encouraging and fun!

The advantage of using sport or any other universal language to get people to rally behind a goal is that it’s a great bridge between people of different ages, cultures, demographics, genders, and roles within the company.


What kinds of team building activities have you organized or taken part in? What have you liked, and what have you disliked? What tips can you give to a company looking to participate in their own team challenges?

Successful Weight Loss Challenge – We Lost It!

Weight Loss Challenge Winners
Creation – Milwaukee’s amazing Weight Loss Challenge Winners:
Jaime Miron, Alicia Frosh and Nydia Munoz lost an amazing 6.6% combined weight.

When we rolled out our Weight Loss Challenge in Creation’s Milwaukee business unit a few months ago, we really didn’t know what to expect.

Over the last decade, our People & Culture Team–that’s ‘Human Resources’, in most companies–has worked really hard to offer as much support at work as we can to make living a healthy lifestyle easy and fun. It’s been really inspiring to watch as more and more people have gotten interested, then involved, then committed.

So personally I was optimistic about the challenge, but I have to say, I really had no idea what was coming!

Thinking back to the beginning, it’s hard to believe that our first Weigh-In was over 11 weeks ago. (Yes, we took some of our inspiration from The Biggest Loser). Since then, we’ve pushed, encouraged, challenged, and held each other accountable. And the results are in!

Team Support

If you read the first post, Weight Loss Challenge – Just Lose It!, you’ll know that we organized ourselves into small teams. (Small teams are proven to be effective, offering an intimate environment for personal support. To read more, see this study published in the European Journal of Clinical Nutrition: Role of social support in lifestyle-focused weight management interventions).

Our teams with the highest percentage of weight loss were the winners.

I couldn’t have imagined we’d do so well as a team. It makes my personal achievement that much better to know that I did it with friends and teammates, and that we all helped each other succeed.

I know that sounds pretty warm and fuzzy, but talk about an ultimate team-building experience! I’ve come through this a better person inside and out, and I have my teammates to thank for that.

The Final Weigh-In…

The ‘Just Lose It’ weight loss challenge was over, and the winners of the weight-losers decided, so all that was left was figuring out when to make the announcement. Why not at our Spring Wellness Walk, one of the first Creation-wide Wellness traditions and started here in Milwaukee?

Workplace Wellness Walk
Spring Wellness Walk near Creation – Milwaukee in Oak Creek, WI

Everyone gathered together. Drum roll, please….

‘Las Muchachas’ took 1st place. Jaime Miron, Alicia Frosh and Nydia Munoz lost an amazing 6.6% combined weight.

Omar Velez and Andres Chaves in ‘Team 9’ took 2nd spot with a staggering 4.8% weight loss.

Weight Loss Challenge Winners
Omar Velez and Andres Chaves achieved a staggering 4.8% weight loss

And, (this is where I get to brag a bit), I’m pleased to say that my team ‘Wasting Away in Creation-ville’ with Heather Ohlinger, Bridgette Yang, Phoua Yang, Ron Rutowski and myself came in 3rd with a 4.7% weight-loss figure.

Honorable Mention went to Marcus Daniels with an individual 12% total weight loss!

So here’s the really amazing number, and the one I wasn’t prepared for…

As a group, we lost 474.35 pounds! Yes, 474.35 pounds.

So here’s the thing. You can do it, too.


If you are thinking about a weight loss challenge of your own, either as part of a Workplace Health and Wellness program or because you’re just trying to get healthy personally, maybe our story can help motivate and get people on board.

Losing weight can be challenging, but it doesn’t have to be an awful experience. Draw on your own passion to get healthy, and challenge your teammates and coworkers to join in.

You never know where it might lead, but it just might be an unexpected 475 pounds towards a healthier lifestyle!

Looking for some Workplace Weight Loss Challenge Ideas of your own? Read our earlier posts or try a 30-day weight loss challenge to start the ball rolling.

What Workplace Wellness Weight Loss Tips can you offer?

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