Creation Technologies has once again been recognized by our customers by achieving top honors in three out of five categories for Responsiveness, Technology and Value by EMS Provider with revenue of over $500 million. CIRCUITS ASSEMBLY Editor-in-Chief Mike Buetow presented the awards to Creation Technologies President & CEO Bhawnesh Mathur at the San Diego Convention Center on February 27, 2018 during the IPC APEX EXPO.
Sponsored by CIRCUITS ASSEMBLY, the Service Excellence Awards (SEAs) for Electronics Manufacturing Services (EMS) providers honors companies that excel in the critical area of customer service and acknowledge companies that receive the highest customer service ratings, as judged by their own customers. EMS companies submit a list of their customers to survey and rank in the categories of Dependability and Timely Delivery, Technology, Responsiveness, Manufacturing Quality, and Value.
“This is further recognition of our commitment and dedication to our customers. The awards reinforce how we partner with a focus on our customers, develop lasting relationships and continued success,” stated David Longshore, Chief Sales and Marketing Officer for Creation Technologies.
Thanks to all Creation team members for their continued efforts in serving our customers.
It’s going to be quite an event this year, and we’re really looking forward to reconnecting with industry friends as well as meeting new people. MD&M West is always a great place to solve existing challenges and be inspired by everything new in the MedTech industry.
At MD&M West you’ll find the largest showcase of MedTech suppliers in the country, plus a full spectrum of solutions across the advanced design and manufacturing supply chain. Whether you’re interested in product design, new materials, intelligent sensors, testing solutions, components, packaging, or anything else needed to bring your concept to market, you can source from more than 2,000 cutting-edge suppliers in a time-saving format. Free presentations, interactive events, and fun activities throughout the expo make this a can’t-miss event.
Featuring its biggest program yet, the MD&M West conference will deliver four tracks of expert-led MedTech education you won’t find anywhere else — plus additional smart manufacturing and 3D printing programs — all with unlimited track hopping. This year MD&M offers a full day of conferences focused on Medical Device Security. This rigorous conference program will address security and privacy challenges for connected healthcare devices.
This is your chance to get up to speed with the strategies and techniques that turn concepts into competitive products. Curated with the help of an expert advisory team, this unmatched program is made by the industry for the industry and packed with information crucial to every stage in the development process.
Learn about Creation Technologies’ flexible model, integrated solutions and dedicated Customer-Focused Teams and how we offer a complete customized solution that delivers what our customers need…their way. Creation’s experience and robust systems help OEMs avoid costly surprises, get to market faster and scalability to achieve your business goals.
We would love to meet you and learn more about how we can help you meet your future goals. Drop by Booth #546 and learn how we do it.
You can use our Promo Code: Special when registering and receive a free Expo Pass or 20% off Conference Pricing
Creation team members first heard about We Share Solar when Diana Ferrari, Director of Central Engineering at Creation Technologies learned about a suitcase building event at St Agnes of Assisi, where her daughter Julia attends school. Diana couldn’t stop thinking about how to help this program as part of Creation’s Making a Difference initiative and one phone call to We Share Solar Co-Director and Co-Founder Gigi Goldman and they both realized that it was a perfect match.
The VAVE engineers at the Creation Milwaukee Business Unit connected with Hal Aronson, Co-founder and Director of We Share Solar, and discussed different avenues for creating a lower cost educational kit, the WSS601. Our commodity managers and Vice President of Commodity Management, Steve McEuen sourced and quoted the material and was able to create the kit at a price below We Share Solar’s target.
Once we agreed to move forward and quote the project for manufacturing it was turned over to Robert Flores, Business Development Director for Creation Express Services out of San Jose, California. Robert met with Hal Aronson to discuss their cost expectations and timelines. Robert also worked very closely with Creation team members Chuck Herman, Customer Focused Team Leader and Juanita Wright, Procurement Specialist to make sure the project went smoothly. “What really helped to get the project quoted and into production was communication,” said Robert Flores. “I was in constant communication with Hal, and then Chuck, Juanita, and I were meeting on a daily basis to discuss any changes to ensure the project kept moving forward to meet the aggressive deadlines, and we made sure everyone involved was kept up-to-date.“ Chuck and Juanita both agreed communication was the key to success. Hal had given Creation some very aggressive timelines for delivery which could have been challenging due to some long lead time parts. Juanita was able to find substitutions for those parts with shorter lead times and while we had already exercised a VAVE to drive out cost, Juanita was able to find even more cost savings and the project actually came in under budget.
Wendy Cross, Program Manager with We Share Solar, which is the specific group focused on these cases, was very impressed with the team in San Jose. “Once everything was approved we were in a time crunch to ship with the start of the school year. Chuck and the team in San Jose were able to ship 30 kits a day. We exceeded the estimated schedule and shipped out well over 200 in the first week,” said Wendy.
We Care Solar facilitates the international deployment piece. The model is that each school gets 6-8 suitcases, they keep 6 and deploy 2. Each year participating schools will fundraise to try and buy more. The teachers are very excited to have humanitarian project based learning as well as an opportunity to learn about wiring and circuitry. Currently most of the cases are deployed to Kenya and Uganda so students can have lighting giving them more access to resources. We Share Solar works with partners in Kenya that do the installation work, liaison in terms of choosing schools and in addition can help with maintenance.
And there is more!!! October 24-25 there will be a Creation We Share Solar training event in Creation’s San Jose Business Unit. Creation representatives from various business units and Creation Design Services will be on hand to learn how to lead suitcase building workshops. They will eventually host workshops with children in their home cities. Look for future updates on these events!
Any OEM that works in the aerospace and defense industry understands that it’s a demanding and complex sector. Much like the medical device industry, it is a heavily regulated community with strict protocols and documentation.
That is why the ability to demonstrate traceability is a top priority when aerospace and defense OEMs are assessing potential EMS partners. With all military devices tied to government, every purchase, component, and product change has to be tracked and made available at any point.
So for contract manufacturers trying to play in this space, offering traceability is not so much a differentiator as it is a requirement. But just because any EMS provider can technically meet the documentation requirements doesn’t mean they all adhere to the same standards.
For example, when a contract manufacturer for a defense customer receives a part, they capture that information and record it into some kind of storing system, whether that is an Excel spreadsheet or paper copies filed away in boxes.
While there is no wrong way to provide traceability – you either do it or you don’t – there is something to be said about a contract manufacturer having a platform that can simplify and organize the process.
At Creation, we use the Vision Customer Portal, which provides all of our OEMs quality and supply chain data that can be easily accessed at any point. It is intuitive, robust and provides real-time information.
Recently, I caught up with Bruce Schallenberg, one of our Customer-Focused Team Leaders (CFTL) in Mississauga, who oversees a large defense OEM. He elaborated on the reasons why his customer trusts Creation and the Vision platform to manage all product traceability.
“Defense customers love the robustness of our Vision system. They like how thorough the platform is as far as compiling and tracking important data, but they also appreciate how simple it is to navigate. We have a very intuitive system with multiple hyperlinks, where you can pull up product and component history in a matter of seconds. And the fact that we can get reports out of it is a huge plus. I can put in a serial number for a part and click on it and it will show me all the serial numbers for that particular job. Even though they don’t always need that information, they just like the fact that they can put their fingers on that data if need be.”
“It’s the overall level of transparency that seems to resonate with military customers. Typically, they’re used to organizations who are slow and maybe non-responsive. Our combination of a customer focused team (CFT) and a detailed database, is an ideal model for them because they get a high level of responsiveness and they have peace of mind that they can pull data on any product or component at any time. In terms of monitoring quality and being able to deliver quality reports, I think we do that better than anyone.”
Something for Everyone
“The nice thing about Vision is that it appeals to all levels of an organization. The buyers like it because they have transparency and can have visibility on their orders. The engineers like it for the technical data they can extract. And the quality people like it to see the history of components used and any changes to the product. So really with Vision, they are getting access to a tool that allows them to access to different types of information throughout the product cycle that they would otherwise not have access to in any other organization. It definitely bodes well because it makes them more efficient.”
Creation is formally meeting the DFAR mandated NIST 800-171 requirements. Our Vision systems is providing the tight security of Controlled Unclassified Information (CUI) that the defense industry now demands. We’re currently engaged with a 3rd party consulting/auditing firm that is accessing our compliance to 800-171. Any gaps will be identified in a formal audit late September and corrective actions completed by Dec 31, 2017.
On a recent Friday afternoon, Creation’s Vancouver business unit (BU) became the site of a full on Mexican fiesta. Sure, there weren’t any margaritas, but there was a piñata and a four-man mariachi band.
In an hour filled with singing, dancing and clapping, they celebrated the promotion of one of our own. Ana Cantu, a 12-year Creation vet, was recently named Vice President of Supply Chain after spending the past five years as the GM of the Vancouver BU.
“We are a family here,” said Ana. “Our relationships are strong and we love to support each other.”
Celebrating the successes of team members has long been a part of our culture. At Creation, it is common for people to develop their skills, grow in their positions, and move into different roles – whether that is within their own department or a lateral move.
Being able to understand multiple areas of our business and the EMS industry enables our people to be strong assets to our customers.
Across our business units, you will see examples of people expanding their skill sets and making a move. We have recently seen a Customer-Focused Team Leader (CFTL) transition into a specialized Business Development role. On the flip side, we have also seen a former Finance Leader move into a CFTL position.
Donna Dasgupta of the Toronto BU was one of those people who sought out experience in a completely different department as she transitioned from CFT Support to People & Culture Administrator.
“I’ve never been at a company where employees came first and promotions and career development programs were such a priority,” said Donna. “Going into my new team with such a supportive atmosphere made the transition very enjoyable for me.”
Some people started their careers at Creation learning the ropes of the organization before transitioning into their dream role. That was the case for Haresh Shah, who was recently promoted from Production Associate to Test Engineering Support in Toronto.
“I feel so thankful that Creation gave me the opportunity to grow as a professional and person,” said Haresh. “I’ve always wanted to work in Test Engineering and now I have this great opportunity to do what I love.”
“The team was so happy for me, congratulated me and offered me any support I needed during the transition,” said Haresh. “I am very happy working in this type of environment!”
These are examples of our company developing our talent and bench strength to meet our customers’ needs. Part of the strength of Creation is the experience and versatility of our people. The other part is the ongoing support the team gives each other.
It is a term when a team wins three consecutive championships. The New York Yankees, Chicago Bulls and Los Angeles Lakers are some of the elite teams that have accomplished this feat. Currently were watching to see if Team Canada can pull off their third consecutive gold medal at the world hockey championships.
Recently, Creation Technologies won the ‘Highest Overall Customer Rating’ in Circuits Assembly’s Service Excellence Awards for the third year in a row!
This award is based solely on feedback directly from OEM customers to electronics industry analyst, Circuits Assembly, and is an incredible achievement.
Creation ranks first overall amongst all EMS providers in the $500M+ category across all 5 categories of:
Value for Price
And while we are far from being compared to a sports dynasty, it demonstrates that we are achieving what we strive every day to deliver: consistent service to our customers.
Consistency is one of the key reasons why we have been successful for over 25 years. Our customers know our value offering and recognize that we put their needs first.
Being dependable is an art that comes with experience. These are some of the ways that we have been able to maintain consistency with our partners.
I get to be part of the best team in the world.
I am certain that a lot of CEOs say this, but I truly mean it. Creation is the most customer-focused company I have ever been a part of.
We have over 3,000 talented people, who have expertise, drive and heart. Every day in every business unit, they work together to solve problems, overcome challenges, and get things done.
This is a trait that cannot be taught. We choose people who have that innate desire to serve our customers and embrace our company’s core values.
The hallmark of our customer service model is our ability to react.
The needs of our customers have always dictated how our business operates. With our various experts and multiple years of experience, we are able to take a customer’s problem and quickly find an efficient and effective solution.
One of the main differentiators we have over our competition is our customer-focused team (CFT) model. For every customer, we have a dedicated team that ensures projects are completed on time and at the highest quality. When customers have questions, we make it a priority to find them answers in a timely manner.
At the end of the day, you won’t last very long with your customers or this industry for that matter if you don’t consistently build quality products.
To optimize performance and eliminate product failures, we leverage our engineering expertise, invest in best-in-class machines, and design a cost-effective test stand solution.
Delivering quality products is also achieved through being proactive. Our team identifies software or hardware issues early on in the process, so that products work properly in the field.
Winning our third Service Excellence Award in a row is proof of our Continuous Improvement efforts, and the amazing collaboration between so many people – our Creation team, our customers’ teams, and our suppliers’ teams – to deliver “service excellence” to our customers that clearly differentiates Creation in the EMS industry.
So cheers to another great year as we attempt to complete a “four peat”.
With institutions like Harvard University and MIT in its backyard, the city of Boston has a storied tradition for academic and research excellence. It should come as no surprise that the New England region also possesses a thriving medical technology and manufacturing sector.
Last week, Creation Technologies was one of over 400 suppliers that attended the BIOMEDevice Boston event. For two days, engineers, innovators, and suppliers connected and collaborated on projects that will transcend the health care industry.
For medical device OEMs that attended the show, filtering through the many design firm options can be a daunting task – with cost, quality, experience, and location all considerations.
In order to identify the right fit for your design needs, here are 5 questions you should be asking a potential design partner.
1. Is your process ISO 13485 Registered?
ISO 13485 represents the requirements for a quality management system for the design and manufacturing of medical devices. You should not even consider any supplier that does not have a registered quality system. Many design firms may say that they have compliant processes but have not obtained ISO 13485. While you may plan to execute the design project under your internal quality system, it is still important your partner has experience developing products within the controls of an ISO 13485 quality system. Their estimates will be more accurate, execution will be more efficient, and your design partner maybe able to assist in the continuous improvement of your internal quality system.
2. Who owns the Intellectual Property?
Your IP should be your IP. Many medical device OEMs elect to share their intellectual property with a design firm because the upfront development costs may initially appear to be less.
There are potential risks involved in co-developing your IP with a design partner such as:
The design partner could potentially license that IP to your competitors and charge you an ongoing royalty on your own product.
The design partner could get acquired by another corporation, who might leverage the IP into its products, enabling the competition.
The design partner could extend your joint IP, enabling future generation capability and leveling the playing field with your competitors.
A lack of alignment on the long-term use of the IP can actually delay the development of the IP and the product causing undue risk of missing your market window and costing many times more than the originally perceived potential savings.
It is more beneficial in the long run to own your IP and leverage a design partner to develop and transition your product into volume manufacturing.
3. How do you Approach Unit Costing?
An experienced design partner will identify potential cost implications early in the development process. Many times, inexperienced design firms will adhere to demands to medical device OEMs without assessing the long-term implications. This could drive the unit costs up and delay the development program.
As a result, OEMs find out late in the process that they won’t meet their unit cost targets and their business assumptions were incorrect from the onset. If this is the situation, it is critical it is discovered as early as possible in the development cycle that product strategies can be reassessed and meaningful changes can be made to the project plan.
In order to control unit costs, it is also a good idea to partner with a design partner with strong manufacturing relationships so that accurate estimates of manufacturing costs are established. Many design-only companies struggle in the design to manufacturing transfer process because they don’t have the experience or the sophisticated tools required to execute seamlessly and are surprised when actual manufacturing cost information is available..
4. How Financially Flexible are you?
High upfront costs can be a huge barrier for medical device OEMs. Many design firms may demand full advanced payment of the entire program before starting the development project. This is a red flag because it indicates a lack of trust and financial controls. Additionally, a design partner shouldn’t be using your cash for their operational liquidity needs.
Design firms that are financially strained cannot be relied upon to make your product their priority. There are many projects risk that you and your design partner will need to face together, the risk of insolvency and staffing changes are not risks a design partner should bring to your product development effort.
Partnering up with an established design firm with strong financial footing may afford you better terms and credit, allowing you to be more flexible with your resources. Larger design firms also will have proper insurance and quality processes to support you in the event of a product liability claim.
5. How Far Along can you take us?
There are lots of design firms that will happily enjoy the revenue provided from developing your product for as long as they can. But to ensure program and product success, your partner’s financial motivations must be aligned with yours. If you partner is not capable of supporting your product through transition to production manufacturing and sustaining support, it will be difficult for your organizations to remain aligned. Invest your time with a design partner you can envision building a long-term relationship with. One who will be able to and motivated to serve you throughout the lifecycle of your product.
Find a company that is multi-disciplinary, that can help take your concept from napkin to manufacturing to after-market services.
And lastly, make sure you work with a company and people that you like. There will be times of conflict and challenging situations, so you will want to be with a design partner that will support you and understand your needs.
Global competition in the medical device industry is fierce and if your company is not constantly innovating and evolving, you are likely being left behind.
For medical device companies in the New York region, staying stagnant is not an option. This tight-knit community plans on being assertive in creating medical devices that will improve lives across the world.
In order to achieve this vision, the state of New York invested heavily (over $80 billion) in the local medical industry, specifically in three main areas:
Academic institute bioscience R&D – $3.5 billion
New York State bioscience economic output – $62.2 billion
Health Care companies rank in the Top 10 Largest Private Sector Employers in each of New York’s labor market regions. There are nearly 75,000 residents in New York employed in the biosciences, and about 13,000 of which are in medical devices.
But investing significant capital is just part of the overall equation in creating a culture of innovation and thought leadership. There are several exciting ways the state is making themselves at the forefront of the medtech industry.
One of the driving forces behind the multi-billion dollar local biomed industry is the MedTech Association. All year round, the association plans and participates in events like MD&M East and New York Medtech Week, designed to connect and grow the local industry. MedTech consists of more than 100 pharmaceutical, biotech and medical companies, suppliers, and academic institutions (Creation is a MedTech member).
At the annual MEDTECH Conference in October, some of the brightest minds in the state’s bioscience and medical technology space congregated for three days of idea sharing and collaborating.
I attended MEDTECH 2016 and it was inspiring to see the passion and interaction between all the attendees. Just witnessing the crossover between PHDs and innovators and suppliers showed how many people from diverse backgrounds are influencing the movement.
In addition to networking opportunities, MEDTECH is always an opportunity for me to learn and gain awareness of the infrastructure and programs in place around the state. I look forward to this year’s event.
Building and Collaborating
If you want to be a leader in the medical technology field, you must invest in the most advanced facilities. Part of Gov. Cuomo’s plan is making 3.2 million sq. feet of innovation space and 1,100 acres of development land available tax-free for New York colleges and universities.
The University at Albany Health Sciences Campus Tour was featured at MEDTECH 2016, and really helped demonstrate the chain reaction of thought leadership. Over the past decade, the University at Albany Foundation transformed the former 95 acre Sterling Winthrop pharmaceutical complex into a thriving, collaborative biotech campus model.
The multi-purpose facility fosters an environment where life-science technologies, highly skilled work forces, and pioneering academia can co-exist and thrive. It is an encouraging example of how various stakeholders are able to share ideas.
With all of the activity and commitment to innovation, it is easy to get excited about the future of the state. New York is an example of a proactive region, willing and able to put forward the resources necessary to develop itself into a global player in medical technology.
Helping innovative OEMs succeed is what Creation Technologies is most passionate about. With several Creation business units nearby, we are always excited about collaborating with medical OEMs in the New York region and supporting them through the evolution.
Let’s be honest, tradeshows can be a bit crazy. With massive exhibition spaces filled with an infinite amount of people, booths and conference sessions over multiple days, it can sometimes be overwhelming to make best use of your time (especially if it’s your first visit to a particular show).
While MD&M West is not as big as a CES or Comic Con, it is one of the largest medical technology tradeshows in the world, attracting more than 20,000 engineers and executives. It’s a great place to be.
Because designing and manufacturing medical devices is a huge part of what Creation does best, we enjoy making the annual trek to Anaheim, CA (really not so much a trek as a hop, skip and a jump from our San Jose location) to exhibit, network and learn about the trends in the industry.
For medical device OEMs planning on attending MD&M this February, we created a guide based on our experience that will help you maximize your time, conserve your energy, and get the most ROI out of your trip.
Do Your Homework
This might seem like common sense, but it is always a good idea to get familiar with the lay of the land ahead of time and start planning.
You wouldn’t go to Disneyland without mapping out which rides or shows to visit first would you?
Save Time, Register in Advance
The first thing you want to do is to preregister for the show. Doing this in advance helps you get set up and ready to go so that you are not spending your first hours standing in lines.
Scout Your Prospects
Next, look at the list of exhibitors on the MD&M West website and determine which booths you want to visit, whether an EMS provider or a plastics manufacturing specialist. You also want to plan your visits based on proximity. Try setting up meetings in advance.
Our suggestion is to visit the websites of the companies that you are interested in. Create a spreadsheet and make notes on each, so you have their basic information (their services, location, clients, etc.) available and you can prepare questions you want to ask. In the spreadsheet, also put down their booth location. Download and print out a floor map as well. The MD&M West team does a great job of making this easy.
Be ‘In The Know’
You also want to go to the conference schedule to see what learning sessions, keynote speeches and networking events are must-dos. With MD&M West, you have the option to export the schedule via email, spreadsheet or print. Remember some sessions are free while other conferences and workshops have fees (for which you might have to register or pay in advance).
Beat the Clock
With multiple things going on simultaneously during an event, time management is crucial if you want to maximize your productivity. Being aware of the schedule and peak times will help eliminate delays, lines and missed opportunities.
Without question, you want to be early every day (especially the first day).
Since MD&M West opens at 10 am, it is best to head to the Anaheim Convention Center before 9 am to beat the rush. The parking lot and late-morning shuttles fill up very quickly. Typically, the first two days are the busiest, while the crowds thin out drastically on Day 3.
The lunch crowds are also large, so unless you consider waiting in a 50-person line a prime networking opportunity (do you want chicken or beef?), you are better off going to the concessions or Starbucks during off-peak hours (example: 11 am or 2 pm).
Remember, MD&M West is a marathon not a sprint. Makes sure to pace yourself for the three days and don’t try to do and see everything. Take breaks during the day, whether that is a walk outside or resting on any free comfortable chair in the hallways.
Dress for Success (and Here We Really Mean Substance over Style)
The most important item you can pack for MD&M West is good walking shoes.
The exhibit floor at the Anaheim Convention Center is over 800,000 sq. feet – so that is a lot of walking!
The majority of people dress in business casual, so unless you have a crucial meeting, you can leave your shiny shoes or heels in the hotel room.
On top of attire, bring a backpack to hold water, snacks, business cards (we know you wouldn’t miss this!), a notebook, and room for all the brochures and free swag you will be collecting at the booths you visit. From laser pens to t-shirts to the candy that keeps you going – collecting free swag is the best part of tradeshows!
Meet and Mingle
Conferences are not solely about fulfilling immediate business goals and closing deals onsite.
Professionals in every industry recognize the value of building relationships and having fun together to recognize alignment and shared vision – at Creation we know the importance of liking the people you do business with, and at events we have the opportunity to share laughs, games, gimmicks, cocktail hours, impersonators and entertainment at booths and on stage.
Again, pace yourself, it is a three-day show.
Educate Yourself: Network and Ask Great Questions
Whether you are in the market for a new EMS provider or need design assistance, make sure you find the company that is right for you to partner with.
Is This a Fit?
When visiting different booths, come prepared. You only discover if a company is a fit if you ask good, relevant questions. The more specific the better.
For example, if you are looking for an EMS partner, you can ask about:
Traceability and Visibility – Do you have a tool that tracks every step of your work?
Design – Are your facilities ISO 13485-certified and FDA-registered?
NPI – How fast can you get a new product out?
Transfer – Do you have experience with Class I, II, or III devices? (domestic and offshore)
Besides booth visits, MD&M West provides a platform to network. There will be opportunities to meet people within your specific industry, and find opportunities to collaborate or share ideas during different networking sessions or workshops. You will also be in contact with a lot of your competitors – which is not necessarily a bad thing. You can learn from what they are doing well as well as identify what areas you need to improve in.
Make sure to be friendly, give and take business cards, and follow up with your new contacts after the show. You never know how those relationships can benefit you down the line.
Fun in the Sun
Although MD&M West may be a business trip, you might as well turn it into a mini-vacation. There aren’t too many places better than Southern California in February.
Plenty of Options
After the show ends on Thursday, you can potentially spend the weekend in one of the several nearby cities like Los Angeles, Palm Springs or San Diego. But perhaps staying local is best. Anaheim is home to Disneyland, which is the happiest place on earth!
So now that you know what to expect from MD&M West, you can now take full advantage of this great opportunity. After your three days, you should go back home with exciting new contacts, new ideas, and a better understanding on what steps you need to take to be a major player in the medical device industry.
If you are lucky, you will also come home with a nice tan.
In the world of professional sports, the impossible is possible. The Chicago Cubs – the lovable losers of the MLB – broke a 108-year championship drought last week by winning the World Series against the Cleveland Indians in a dramatic Game 7 win. Even for the impartial baseball fan, this was one of the most thrilling games in baseball history.
Cubs fans have been disappointed countless times over the years, but have stuck with their team through thick and thin. They have one of the most passionate fan bases in all professional sports and I know a lot of people in Creation–Chicago who are on cloud nine after last week’s victory. There is no greater gift a team can give its fans than a championship.
The passion our Creation–Chicago team – like Creation teams in each one of our locations – has for the Cubs is the same passion they have for their customers. But you can’t win without hard work and experience, and I can look at our whole Creation team and take pride in our effort, passion and 25 years of partnering to win.